| May 11, 2008
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Registration Materials
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Agendas
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Granite State Ambassador Certification Training
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GSA Training & Certification Program The 2008 GSA Certification Training Courses are two-day intensive hospitality/tourism training. The classes are 9am - 4pm each day. Both days are required to become certified.
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March 24-25 – Christmas Farm Inn & Spa, Jackson, NH
- April14-15 – St. Mary's Bank - America's Credit Union, Manchester, NH
- May 12-13 – North Woods Welcome Interpretive Center, Colebrook, NH
- May 29-30 – Discover Wild NH Fish & Game Department, Concord, NH
- June 16-17 - Peterborough Historical Society, Peterborough, NH
GSA TRAINING: Provides 14 hours and 7 training modules of learning activities that reinforce the tools needed to meet and exceed the expectations of guests and residents to the state of New Hampshire.
GSA CERTIFICATION: Graduates from the program are awarded certification as a "Granite State Ambassador" (GSAs). GSAs may retain their certification by staying actively involved with the organization, which includes volunteering at member visitor centers and/or as an employee of NH's tourism industry.
CERTIFICATION FEE: $35.00 includes - Fourteen
hours of intensive training including two key GSA trainers & two dozen
speakers
- GSA
notebook including materials, literature and information on NH’s Tourism
Industry
- GSA
official name tag
- Graduation
certificate from GSA, Inc.
- Lunch
& snacks for the two day seminar style classes
- Tour
of our host location
- Prizes,
gifts and surprises
- “Granite State Ambassador” certification and
membership
 Why Is Training So ImportantIn
today’s competitive environment on-going training is your key to
personal and professional success. Training allows you to identify your
own strengths and weaknesses, improve on them, and develop a wider range
of technical, business, and people skills. With leaner staffs,
organizations demand more well-rounded employees and appreciate the
efforts of volunteers within the work environment. Effective,
continuous training is the way for you to stay on top. Granite State
Ambassadors is a fun and effective way to incorporate on-going training
into your current lifestyle. 
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MODULE #1 - ORIENTATION
- What it means to become a "Granite State Ambassador".
- Learn more about our history and how we serve NH's tourism industry.
- Why our mission, vision and values are important to the essence of NH.
- Understand why people visit NH and what they like to do when they are here.
- Learn techniques to provide customer service skills through role-playing.
MODULE #2 - HOSPITALITY
- Explore the skills and resources needed to provide hospitality to guests.
- "Hospitality from the Heart" and how to meet and exceed expectations.
- How to utilize the available tools to answer frequently asked questions.
MODULE #3 - ATTACTIONS & HERITAGE TOURISM
- Define the essence of New Hampshire.
- How history, culture & our built environments help maintain our quality of life.
- Learn about the many attractions offered in our state.
- Tricks of the Trade: How to find out what is happening in New Hampshire.
MODULE #4 - SPORTS & RECREATION
- Understand the enormous impact sports and recreation have in NH.
- Discover New Hampshire's "Official Sport".
- Explore our National Forest, State Parks and other natural resources.
- How our wildlife impacts tourism in New Hampshire.
- Learn about other recreational opportunities each season has to offer.
MODULE #5 - BUSINESS, INDUSTRY & EDUCATION
- Understand the relationship between economic development & tourism.
- Discover the many products and services NH has to offer our guests.
- Why higher education, private schools and tourism make a good match.
MODULE #6 - POLICY & SECURITY
- Meet various visitor center managers and learn the inner workings of their centers.
- Understand the policies, rules, regulations and security measure of GSA, Inc. and our member visitor centers.
- Learn how to mentor and volunteer at member centers around the state and how to choose which center suits your personal needs
MODULE #7 - SEASONAL ACTIVITIES & SPECIAL EVENTS
- Learn about the opportunities and support system offered by the state.
- Meet representatives from around the state and the unique activities and events their areas have to offer.
- Final examination to become a certified "Granite State Ambassador" .
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Granite State Ambassadors, Inc.
One Airport Road - Suite 198
Manchester, NH 03103-7450
603-621-0638
jwindow@nhgsa.com
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