We hold 3-4 separate, 2-day  (14-hour) certification training classes each
Spring in different locations around the state.  All trainings are identical.

2019 GSA Certification Dates / Locations

April 29-30, 2019: The Hotel Concord, Concord NH
May 20-21, 2019: Morgan Franklin Fellowship
, Manchester NH
June 3-4, 2019: Fitzwilliam Inn, Fitzwilliam NH

There are so many great reasons why people join the NH Granite State Ambassadors. Some of those reasons are:

  • You learn an incredible amount of knowledge about New Hampshire.

  • There are plenty of fun events and activities to participate with while volunteering.

  • It may better your chances for advancement within New Hampshire’s tourism industry.

  • You meet an enormous amount of people from all backgrounds. We have NHGSA certified over 1,740 industry friends and volunteers. About 300-350 are actively volunteering at any time.

  • You become part of a group of people who are all interested in serving our state.

  • You can attend free familiarization tours throughout our state.

  • You can volunteer at New Hampshire’s various visitor centers and events.

  • Find out why it is “Always Sunny” in New Hampshire!

    View our 2017-18 Yearbook to get a glimpse of life as a GSA!

What does a typical GSA Training look like?


  • Choose a class & location that suits you (once they are posted). The classes are alike in presentation and materials.
  • If you are pre-registering, mid-winter, you will be contacted with the dates / locations of the trainings.
  • Send your $50.00 registration fee in to ensure your spot (see address below).
  • Approximately 2 weeks prior to the training, you will receive an email with details of what to expect, an agenda, directions, and any special information you will need to feel comfortable at class
  • This is a 2-day certification training course. The classes run from 9am-4pm each day. You must attend all classes/modules to complete the certification.
  • Details about the class layout and topics covered are listed below.
  • If you have any questions please feel free to Contact Us.

CERTIFICATION FEE: $50.00 includes

  • Fourteen hours of intensive training over two days including two dozen speakers
  • GSA notebook including materials, literature and information on NH’s Tourism Industry
  • GSA official name tag
  • Graduation certificate from NH Granite State Ambassadors
  • Lunch and snacks
  • Tour of our host location
  • Prizes, gifts and surprises
  • “Granite State Ambassador” certification (doesn't expire)
  • Membership in the Award Winning Granite State Ambassadors

Mail Certification Fee to
470 Mast Road
Goffstown, NH 03045
Attn: Certification Training

What is expected from our GSAs is both a simple and complicated question. Depending on why you are becoming a GSA, the answer differs.

We train both employees and volunteers. About 40% of our classes include tourism industry professionals including chambers, visitor centers, and other people who work directly with visitors, guests, and people moving to NH. And we train about 60% who are traditional volunteers who want to participate in our volunteer programs within visitor centers around the state who are members of NHGSA.

If you want to be a volunteer, we ask that keep your membership in NHGSA “active” by volunteering your time at one of our member visitor centers and/or several special events. The membership card you receive at the training graduation is good for approximately one year. After that, each year at the annual AMBIES award luncheon (June), every NHGSA member in good standing will receive their updated membership card. Included on the card will be their Lifetime and Annual Hours.

Member in good standing:
A GSA with at least 3 volunteer service hours within the past year or 50 hours of equivalent tourism related employment.

A standard volunteer shift is approximately 3 hours. A volunteer chooses when and where they want to serve. Noting that some visitor centers (like Manchester-Boston Regional Airport) and many special events are very competitive for shifts. Others are easier. Some GSAs volunteer once a week, some twice a week, some once a month, some only in the summer, and some only in the winter. It’s up to you!

If you are an industry GSA, we ask that you stay “active” by communicating with us, servicing the public in a GSA way, promoting the marketing efforts of NH Division of Travel and Tourism, and if you want, volunteering your time at a special event and/or visitor center. We would love it if you’d send information about your company that guests would be interested in. We have a high level of communication to our GSA volunteers (who staff visitor centers), and that information is important to us. It helps us “sell” your property/organization/state.

Sponsors, official member centers, and our key partners will also receive membership cards for staff/volunteers within the company who are and/or become certified GSAs. The fee is included in their annual sponsorship/partnership depending on the amount paid (1 membership for each $100 paid).

To become a Granite State Ambassador, you first have to become certified through our 14-hour / 2-day training course - click here to review a typical agenda.  We have 4 certification training classes each Spring in different locations around the state. Trainings are generally held in March - June.


Greater Concord Chamber of Commerce
Greater Portsmouth Chamber of Commerce
Lake Sunapee Region Chamber of Commerce
Lakes Region Tourism Association
Manchester-Boston Regional Airport
New London Chamber of Commerce
NH Campground Association
NH Department of Agriculture
NH Division of Travel and Tourism Development
NH Fish and Game
NH Grand
NH Made
NH State House
NH State Parks
Strawbery Banke / Portsmouth Peace Treaty
White Mountain Attractions Association
White Mountain National Forest

Each class location will also have 4-5 local speakers

Click on map to view a larger version.

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